Shop Terms & Conditions

The GSG, Galactosaemia Support Group, online shop ( is operated by the Galactosaemia Support Group (UK). We are registered in England and Wales under charity number 1020167 and with our registered office at 757 Manchester Road, Stocksbridge, Sheffield, S36 1DQ.

The following terms and conditions are between you (the user of the website and GSG shop) and the Galactosaemia Support Group (GSG) UK for the sale of products, publications, downloads and subscriptions brought via the shopping basket on our website.


1. Privacy Policy & Cookies
Our online shop falls under the same Privacy Policy and Cookie Policy that the rest of the site use. The shopping cart will ask for personal data, which will be used to provide information, goods and services offered through our website to you, for billing and order fulfilment. This information will be kept as described in the site policies.


2. Products
The GSG shop sells DVDs and video downloads, membership subscriptions and publications that the GSG and/or professionals working with/for the GSG have created. The products, therefore, are under the copyright of the GSG and/or the professional who created the product.


3. Shipping
The shipping of the GSG products is all included in the cost of the item. Due to this, some products are offered for overseas at a larger cost to cover postage of the item(s). All items are shipped second class within 48 hours, provided the item is in stock when ordered. We can not guarantee any shipping times as this is up to the postal service. Occasionally goods ordered may be sent to you in instalments. We will make every effort to advise you (by email) if this is the case.


If your delivery address is not in the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; the GSG, therefore, advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.


4. Returns
Due to the copyright information being sold in publications we can not offer refunds on these products unless the product is damaged. Subscriptions to the GSG can not be refunded due to the information shared, these funds are used to keep the GSG running. Because of media copyright, we are unable to offer any form of a refund or credit for DVDs. Instant downloads may be refunded up to 14 days after purchase unless the download link is used, in which case we can not offer a refund of any kind.

Any item in your possession remains your duty to take reasonable care of, and before a refund or credit note is given all items must be returned at the cost to the buyer. We reserve the right to charge an extra charge in recovering any goods not returned to us within 14 days of requesting a refund.

Any sum debited to us will be refunded within 30 days of receiving a refund notice.


5. Payment
The GSG is located in the United Kingdom, therefore we work to the currency of the UK. The GSG accepts PayPal payments for subscriptions and shop payments. Payment can also be made via cheque or postal order, if the buyer contacts the support group via our contact form and orders offline. Cheque payments must clear before goods will be sent.

We make every attempt to ensure that all prices on our website are accurate, however, discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.


6. Gift Cards
Should the GSG offer you a gift card the following terms apply.
Gift certificates are not redeemable for cash, non-transferable, valid for one year from the date of issue and are only redeemable on the GSG online shop. You cannot use a gift certificate to purchase another gift certificate. The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable. Gift certificates cannot be cancelled by the purchaser of the gift certificate once they have been redeemed in part or in full. Any balance, full or unused, is not transferable. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card. Gift certificates and unused portions of gift certificates expire one year from the date of issue, where permissible under applicable law. Once the certificate has expired we are unable to extend the expiry date under any circumstances. Normal terms and conditions apply to all purchases except where they conflict with these terms and conditions. If you cancel an order for any item you have purchased by redeeming your gift certificate, a discount code will be created with the amount redeemed. If you redeemed your gift certificate in part payment of any item, you have the right to request a cash refund in respect of the amount you paid using your credit/debit card. If you do not request a cash refund a discount code will be created and emailed to you. The GSG has the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the GSG online shop website or is redeemed and used to make purchases on the GSG online shop.


7. Shop T&Cs
By ordering a product, using the GSG donation or subscription systems you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

On all our T&Cs, your Consumer Rights and Distance Selling Regulations are not affected.